Apr 23, 2014 News Sander Coovert
As customers, do you ever wish you could tell a business what you really think about your experience with them? The Net Promoter Score (NPS) allows you to do just that. By asking one simple question: How likely is it that you would recommend this business to a friend or colleague? After responding on a 0-to-10 point rating scale, companies can measure their performance through your own eyes. Absolute is the only STL area countertop fabricator who uses the Net Promoter scoring system. Their score is an impressive 85%.
What is NPS?
NPS is one simple question companies use to keep their customers happy. From one survey to the next, they can tell whether they have improved customer satisfaction. On the 0-to-10 point rating scale there are three different scoring categories:
Promoters (Score 9-10): Plan to keep buying and referring
Passives (7-8): Satisfied
Detractors (0-6): Unhappy
By taking the percentage of customers who are Promoters and subtracting the percentage who are Detractors, the company reaches their NPS. For example, if a company has 60% Promoters and 10% Detractors; their NPS is 50%. Which is considered a good score.
NPS encourages customers to leave additional feedback to direct them to any issues. They share customer feedback quickly after being received and fix the problem as soon as possible, preventing it from happening to future customers. Successful companies such as, American Express, Apple, and Southwest Airlines use NPS. Overall, NPS measures how well a business treats and affects their customers.
Why is NPS relevant to you?
Absolute’s Net Promoter Score is 85%. They are committed to excellence, providing each customer with the best design and installation experience as possible. Highly trained craftsman and installers will help create your vision with endless selection of granite, quartz, marble, and concrete countertops, as well as cabinets. Whether they work with you, your designer, or your builder, they are dedicated to your satisfaction, providing you with the utmost service and care.
Absolute’s NPS indicates they have earned more promoters than detractors. This shows they have more satisfied customers who will refer them to others. NPS is known to motivate a business to become more focused on improving. Their NPS shows they make an effort to resolve any customer complaints. Their relationship with you gives them the chance to identify and engage in your personal experience.
As customers, we want to be assured that everything is going as planned. So what better indication do we have than a company that has a high Net Promoter Score? STL Absolute pride themselves on loyalty and customer feedback, as well as their work, to ensure they meet your expectations.
Check out their showroom and learn more about Absolute
Click the button below to be taken directly to our Google Reviews page. You will need to sign into your Gmail or Google account to write a review. We appreciate the feedback!Review Us On Google