9.75 (of 10) Customer Satisfaction Rating Since Inception

2016 net promoter score absolute

Absolute is proud to announce our current 9.75 Net Promoter Score (NPS); the highest since inception!

What Is A NPS?

An average score based on a one question customer survey. The question:

How likely is it that you would recommend us to a friend or colleague?

Survey respondents answer on a 1-10 scale, with 10 being the most likely to recommend. Ratings are grouped as follows:

  • Promoters: score 9 or 10. These customers are very satisfied and it is extremely likely they will recommend to others.
  • Passives: score 7 or 8. Satified customers, but may or may not recommend you to others.
  • Detractors: score 0 to 6. Unhappy customers, who, on the extreme end, may spread negative influence about your products and/or services.

So What Does A 9.75 NPS Score Mean?

Simply, it means that our average customers are very satisfied and they will likely recommend our products and services to their peers.

This score is a direct result of our commitment to our customers. We make it a point to ensure we listen to each customer carefully, allowing us to help them achieve their design and functional goals.

If you (or someone you know) is in the market for natural stone countertops, we invite you to contact us for a free consultation and to experience “Absolute customer service” yourself.

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10370 Page Industrial Blvd
St Louis, MO 63132


Mon-Fri: 9:00am to 5:00pm
Sat: 9:00am to 1:00pm
Sun: Closed

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