2014 Average Customer Satisfaction Rating: 9.62 out of 10

2014 Average Customer Rating of 9.62 our of 10

Since 2012 we have participated in the Net Promoter Score and System (NPS®). The Net Promoter Score and System is a simple customer satisfaction survey consisting of 1 question…

How likely is it that you would recommend [company name] to a friend or colleague?

Customers respond by rating their experience on a scale from 0-10 with the responses are categorized as:

  • Detractors (Score 0-6): Unsatisfied, would not recommend to others.
  • Passives (Score 7-8): Satisfied, but not necessarily would recommend to others.
  • Promoters (Score 9-10): Very Satisfied, would recommend to others.

The Net Promoter Score is calculated by taking the % of Promoters (would recommend) and subtracting it by the % of Detractors (would not recommend):

Net Promoter Score (NPS®)% of Promoters – % of Detractors

Absolute is proud to announce an average customer rating of 9.62 in 2014;  making our overall NPS® 85.54% since 2012 (see data below).

Year Score
2012 Average Response 9.50
2013 Average Response 9.58
2014 Average Response 9.62
Average Response to Date 9.52
NPS® Score to Date 85.54%

As data above shows, we have improved our average customer response each year since. This is due to our absolute commitment to delivering you the best customer experience possible.

If you are in the market for countertops, we invite you to contact us to experience our personalized customer service yourself. As always, your initial consultation and estimate is free of charge.

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10370 Page Industrial Blvd
St Louis, MO 63132


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Sat: 9:00am to 1:00pm

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