Jan 12, 2015 News Sander Coovert
Since 2012 we have participated in the Net Promoter Score and System (NPS®). The Net Promoter Score and System is a simple customer satisfaction survey consisting of 1 question…
How likely is it that you would recommend [company name] to a friend or colleague?
Customers respond by rating their experience on a scale from 0-10 with the responses are categorized as:
The Net Promoter Score is calculated by taking the % of Promoters (would recommend) and subtracting it by the % of Detractors (would not recommend):
Absolute is proud to announce an average customer rating of 9.62 in 2014; making our overall NPS® 85.54% since 2012 (see data below).
|2012 Average Response||9.50|
|2013 Average Response||9.58|
|2014 Average Response||9.62|
|Average Response to Date||9.52|
|NPS® Score to Date||85.54%|
As data above shows, we have improved our average customer response each year since. This is due to our absolute commitment to delivering you the best customer experience possible.
If you are in the market for countertops, we invite you to contact us to experience our personalized customer service yourself. As always, your initial consultation and estimate is free of charge.
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